Delete your Makhe account

Account deletion · October 2026

This page explains how to delete your account in the Makhe app, published by Makhe (Pty) Ltd, and what happens to your information when you do.

Delete your account in the app

Open the Makhe app and sign in.
Tap the Me tab.
Scroll to the bottom and tap Delete Account.
Tap Continue, then Delete Account to confirm.

Your account is closed straight away and you are signed out.

Delete your account without the app

If you no longer have the app, email support@makhe.co.za with the subject line “Delete my account”. Send it from the email address on your account, or include the mobile number you signed up with. We will confirm the account is yours before deleting it, and respond within 30 days.

The 14-day cooling-off period

For 14 days after you delete your account it stays closed but can still be restored, in case you change your mind. To cancel the deletion, simply sign in again within those 14 days. After 14 days the deletion is permanent.

What we delete

When the 14 days are up we permanently erase:

your name, mobile number, email address and profile photo;
your bio, home address, date of birth, gender and other profile details;
your Google or Apple sign-in link and your Makhe sign-in account;
your notification (push) token;
any ID verification documents that were not approved.

Usage statistics are kept only in anonymous form, no longer linked to you.

What we keep, and for how long

Approved ID verification records are kept for 5 years after your account is deleted, to help prevent fraud and repeat abuse (for example, a banned person signing up again) and to deal with legal claims. They are then permanently deleted.
Content you shared with other residents, such as posts, comments and messages, may remain visible to the people you shared it with.

Questions

Email support@makhe.co.za. If you believe we have mishandled your personal information you may lodge a complaint with the Information Regulator of South Africa at inforegulator.org.za.